Impeccable customer service (especially Monica C.). I switched my car maintenance to this location because of this one reason. I was told to go home as there was nothing with my car and I am not due for a service for another 2000 kms. I came in because it was making noises and just wanted to make sure. Ask for Monica at the service desk and you will not be disappointed. The sweetest and likable Service Rep I have ever met. Never once did I felt like she was trying to up sell me.
I am very impressed with this dealership after purchasing a new Santa Fe. Their sales people were very knowledgeable, polite and professional. We dealt with Sid which was a pleasant experience, he asked me what I thought my trade in was worth, we both agreed on a price and and we had a deal . I have bought quite a few new vehicles in my lifetime, but none were as easy and pleasant as this sale. I highly recommend them
I visited a lot of dealerships while shopping for a new vehicle to replace my old car and I have to say that the team at Lougheed Hyundai were a breath of fresh air. Everyone was positive and ambitious - never once did I feel pressured! Jay Lee was my salesperson and if you want to deal with someone who is honest and eager, I recommend you contact this guy! He's backed up with a great team! Jason helped me with all the financials - they all made certain I understood all the features on my new vehicle, helped me register for all the high tech stuff. Just an all around great experience.
Such an amazing experience here. The staff were all so friendly and knowledgeable. If I could give them better than 5/5 I would!!
Happy with my brand new sonata limited, sales department helped me get the one that i want and tried their best to fit my needs. Overall a pleasant experience and will be going back when trading in for my next vehicle.
Def would recommend
Great experience at the Lougheed Hyundai Dealership! They were friendly, not pushy at all and got me what I needed all while following my budget. I love my new Hyundai Kona!
We appreciate the best service we received, especially from Kevin and Mr. Jag, when we traded in our Elantra to Tucson recently. They have been very helpful.
F Madjid Rudyanta
I recently bought my first car here, and I can honestly say that the Customer Service was nothing short of outstanding. It starts in the very beginning at Sales, all the way through Finance and Insurance. Shoutout to Sid, Jason, and Guri who helped me throughout the process. They have a competent and approachable committee that will help you every step of the way in getting generous deals, purchase, and getting you acclimated to your new vehicle.
Juliane dela Cruz
Jay helped me with my purchase and it was a great experience. He really went the extra mile to look for the color I wanted within the lower mainland since the vehicle I purchased was just released! He's your go-to person for any assistance in Korean! :)
I had a great experience at Lougheed Hyundai. Walked in without an appointment and was helped right away. Got to test drive the vehicle and our salesman, Sid, was very knowledgeable and helpful. He was not pushy and the negotiation process was painless. I ended up buying a used Ford Escape and it was ready in two days for pick up, having been completely cleaned and inspected. Car looks and drives great, I have no complaints at all so far.
My only advice is to be aware that they do not take credit card over $2,000. I called ahead to ask if I could pay for my car with MasterCard and the receptionist told me I could. When I got there they told me they only take credit up to $2,000 so I had to go and get a bank draft and come back before we could complete the paperwork. A bit of an inconvenience since I had already made arrangements with my bank for the credit card payment but overall I found Lougheed Hyundai to be very professional and helpful, especially compared to some of the smaller lots I visited during my car search. I would definitely recommend.
Been taking my car there for service and was happy with it. Last time me and my wife decided to get the new Kona. Kevin was helping us to make a good choice and we are very happy with his customer service. Even after the purchase he was still very quick to answer questions and help us out with car.
Thank you for the business. Always coming back.
Best customer service ever from Monica at service. I have been to so many dealerships before but she is simply the best !!! She is very well knowledgeable about her products and always find the right direction for me with a priceless smile and smooth voice to calm me down. When you call them or step in to a service department, obviously something is wrong about your vehicle or worrying about big repair bills. But Monica make everything smooth and pleasant. Call Monica for your next service. She will be right there for you and your family !!
These guys are super friendly and super helpful. They are willing to make a great deal with you and see to it that all your questions are answered. James the sales representative is amazing and he will help you get the best deal. I am going to recommend them to all my friends.
Just happened to stumble across this dealer on Wed while looking all over Metro for a Santa Fe XL, higher end model. The unit I saw, 2017 Santa Fe Ltd, had just come in and looked rough. My current 2012 Vera Cruz was dirty but this one made it look clean. Sid asked me to come back Mon for a test drive after they cleaned it up. Come Mon it was cleaned up very well. Handed me the keys for a test drive. The car was all I hoped for and more. We worked out a deal and they stepped up on upgrades and my trade to where we had a deal. When I picked it up, the detail was better than terrific. Drove it for the first time today after spending last night scanning the voluminous manual. Got more car than I expected.
Give this dealership a visit and I feel confident you will be as pleased as I am.
Kevin was very respectful, provided relevant information and answered questions. He was not pushy at all. Let's see how my first service experience is in a few months...
We had an exceptional costumer service at Lougheed Hyundai! Thank you,especially to CHRIS! He enthusiastically helped us all the way throughout the deal like a real family . Also thanks to everyone else who assisted us. Now,my family and I will enjoy long driving with our new Santa Fe XL. Thank You Again!
Very friendly staff and extremely approachable. They dealt with all my crazy demands with great patience and Howard (General Manager) and Sid (Sales consultant) made sure that I was perfectly satisfied with all aspects of my purchase. This is my second vehicle from this dealership in two years and would highly recommend them to anybody looking for good looking and great value vehicles.
Great service. Dropped by on a weekend to see if they could give my car a quick check to make sure all fluids and tire pressure was good before going on a road trip. Were able to look over car without an appointment. Thanks Monica! Much appreciated
I can’t say enough positive things about my recent experience at Lougheed Hyundai. The entire team went ABOVE and BEYOND to help us find the perfect car for our growing family. Sid, our sales executive, was so patient, knowledgeable and helpful, without ever being pushy. Sid spent endless hours and days with us, showing us every possible option until we found the perfect fit. The sales manager, Jag, went out of his way to get us the best possible deal on our purchase. Jag genuinely cares about his customers as people, not just as a “business deal”. We always felt that our happiness was Jag’s top priority. The finance manager, Chantelle, was also absolutely amazing throughout our entire experience. Overall an exceptional group of staff with a customer-centred focus! Thank you all so much!
I’m giving 4 stars based on the service from the manager Jag. There were some other issues from other staff, which is why I deducted the 1 star. Jag has helped me after purchasing my my 2014 Hyundai Elantra with minor issues that needed to be fixed. Great service from him, thank you!
Not like a typical pushy salesman. I was attended by Sid. This guy was ready with the car for a test drive before I even arrived. He knew it all about the cars. :)
We've had a great experience with Hyundai and this dealership. Monica and the service team are the best!
Their service department have friendly and professional staffs. They offered us economical services and they were willing to accommodate with our schedule. Highly recommend to anyone with limited budget and busy life!
I had a great experience purchasing a car at Lougheed Hyundai. The sales and financial managers were great. It was by far the easiest dealership I have ever dealt with. I would totally recommend it to a friend or to anybody looking to purchase a car.
I had an excellent experience buying my new vehicle at Lougheed Hyundai. Not only did they give me more value for my trade in than any other dealer, they treated me with respect and it was a pleasant, easy experience. Steve Boulay provided exceptional service and I would definitely recommend to anyone.
Had a great experience at Lougheed Hyundai. Sid was our sales rep and he was great! After an accident, Sid was very helpful with what to expect and kept in contact with me while I went through the LONG and FRUSTRATING ICBC process. I would highly recommend this dealership for anyone looking for a new or used vehicle.
Had a great experience here...Friendly and welcoming manager, customer service, sales and finance department.
My sales person was Sid. I would definitely recommend him.
The entire experience from first test drive to final purchase and delivery was smooth and painless.
I would gladly recommend Lougheed Hyundai to anyone I know looking to purchase a car.
I bought a Hyundai Ioniq from Lougheed Hyundai/Acura recently. Though I did initially have some issues getting a hold of someone in the service department about a recall of my Ioniq, once I did, they took good care of me. All my other interactions with the dealership have been great.
The sales manager (and team) were so professional at this dealership. They kept their word on every part of the deal. I purchased a new SUV and they made it seamless. They have a customer for life and I have already recommended my whole network of family and friends to come to this location and speak to Truong. Thank you again!
It was an great experience my wife and I had. Chris was an Amazing and helpful part of the deal, and we felt secure and well assisted. Will highly recommend this dealer and Chris and the team who assisted us.
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